PERA Holdings provides a different partnership option for Hospice and Palliative care operators that want to grow their companies and to better manage the increasing complexities of operating a world class operation that provides excellent service to patients and their families and attracts and retains the best care providers.

Mission Driven Management

    • Clinical Chart Audits - (IDG, Plan of Care, Billing Compliance, Life Discharge Review, Documentation Review, Infection Control, Hospice, Education, Medications, DME Review, Patient’s Rights, and Supervision of Aides.)

    • Mock Survey – The best way to get ready for a real survey is to practice. Surveys performed as similar to a real survey experience as possible, but with the purpose of giving your team a complete summary of findings and a performance improvement plan. (Clinical Chart Audit, Compliance Plan Review, Safety and Education Review, and Conditions of Participation [i.e. Care Plans, NOEs, Charting to the Decline, etc.])

    • Policies & Procedures – Ensure compliance with CMS guidelines & quality patient care. Audit Tools/Forms (Admit, Chart, Recertification, GIP, Crisis Care, and Live Discharge.)

    • Resource Library - PERA’s extensive resource library is available to all partners. (Employee Education, Grief & Loss, Caregiver Resource & Education, Hospice Education, Disease Specific Education, Marketing to Referral Partners.)

    • Branding, Marketing Materials, & Website Analysis - Review and feedback on all social media, website, and other materials used in the community. (Discussion on route analysis information including benchmarks to see how you stand comparatively to competitors. Materials Review creating eye-catching materials. Google Business & Increasing Reviews Creating a Campaign Strategy. Creative Blogging. Brand Identity Guide – Developing consistency in branding.)

Enterprise Access

    • The Perfect Visit – Create a consistent and compassionate care experience for each and every patient by using the Perfect Visit Structure. By intentionally designing the visit with a step-by-step structure, it ensures that nothing is overlooked...ever.

    • Perfect Phone Encounter – Care begins when the phone rings. Phone skills are some of the most important skills a hospice can develop. Mastering phone skills ensure that the caller feels heard and eases their stress/worry.

    • Perfect Documentation – Documentation of eligibility is the basis of the care of our patients. It is imperative that documentation clearly shows why and how a patient is eligible for hospice. Learn to create a complete picture of each patient with Perfect Documentation.

    • Referral Tracking – Track referral prospects to ensure that no hospice-eligible patient is overlooked.

    • C.A.R.E Program – Connecting Appropriate Resources and education to potential clients and community.

    • Marketing Bootcamp – In-depth training on selling hospice, the Perfect Visit, and the difference that it will make for potential clients & referral partners.

    • Market Share Analysis – Use data to figure out areas of growth.

The Value of Shared Resources

    • An Altruistic Culture – Develop a new way of thinking and see “People as People” instead of objects that get in our way.

    • Create a Feeling with the Chair Philosophy – Simplify the business of hospice by placing yourselves in the “Patient Chair” and organize everything else around that.

    • Leadership Development - (Extraordinary Manager Manual, Executive Director Bootcamp & On-going Trainings, Hartman Assessment, Leadership Pipeline Development and Training, Speed of Trust.)

    • Payroll & Robust HRIS to Manage Payroll and Employee Records (Improved Efficiencies with HR Reports, Turnover, Benefits Review etc.)

    • Employee Management (Hiring/Firing, Audit Employee Records, Handbook Oversight Orientation & Onboarding, Safety – Safety Plan, Workman Compensation.)

  • By joining PERA you will be able to take advantage of our shared services infrastructure and focus on building your referral network in your market and executing excellent patient care. PERA will manage regulatory and compliance (including all audits), revenue cycle management, HR, payroll, recruiting and training, technology, finance and value-based care contracts and relationships with national payers and Medicare Advantage programs.

    This technology acumen extends throughout all back-office services. PERA is equipped to add to your existing business by brining relationships with local, regional and national value-based care payers and Medicare advantage players to begin to build value-based care business to your existing operations. PERA has expertise in contracting and administration of these contracts which will become a growing part of the palliative and hospice care landscape moving forward.

  • While our partners enjoy some liquidity from the business they have built, all of our partners continue to be significant equity holders and have the opportunity to continue in their leadership role in their community with their operations.

    PERA doesn’t utilize any debt to finance the company. All capital goes to providing liquidity to our partners and into the business to make the necessary investments for growth

  • PERA Holdings is run by a team of executives that have spent their careers in hospice and in the delivery of care for patients and their families. We never lose sight that we are a patient centric organization. We have codified best practices for operations on everything from staff training on our Perfect Visit TM, to operations, to patient and family care.

We are eager to join with a select number of hospice operators who share our focus on providing quality care and want to equip themselves to lead significant growth into the future by leading the evolution of hospice and palliative care over the coming decades.