The Perfect Office

  • Improved response to Patients

    Starting with the inquiry process we demonstrate that we put the patients and families first with exceptionally fast response times and follow-up. We streamline administrative processes to assure that Caregivers are empowered to spend more times with patients and minimize their time facing screens, taking notes or handling administrative tasks.

  • Regulatory and Compliance Management

    Our team is highly experienced and expert in the documentation, processes and systems required to meet regulator’s exacting and growing compliance requirements. When audits and inquiries occur the PERA team manages these on your behalf so that you and your team do not lose valuable time that can be spent on care delivery. We have well defined admissions and care documentation processes and provide training and real-time compliance checks for field staff to insure that we are executing on a consistent basis to meet these standards.

  • Reduced costs and enhanced capability

    PERA’s investment in technology and training means that administrative processes will be managed with greater effectiveness and at a lower cost than what you have in place today. This is a key factor in attracting and retaining clinical and administrative staff which is also a significant factor in managing quality of care and building an outstanding culture.

PERA Holdings provides a unique partnership option for Hospice and Palliative care providers who share our vision of using all tools available to modernize care delivery offer the best experience possible with their operations. Our partners recognize that wea re stronger working together and combine what works best in your local markets with centralized administrative services that allow you and your teams to focus on care delivery. We focus daily on executing the Perfect Office with tangible results including:

Back Office Expertise

    • Clinical Chart Audits - PERA keeps track of the important daily details (IDG, Plan of Care, Billing Compliance, Life Discharge Review, Documentation Review, Infection Control, Hospice, Education, Medications, DME Review, Patient’s Rights, and Supervision of Aides.)

    • Mock Survey – The best way to get ready for a real survey is to practice. We provide a realistic simulated survey experience with the purpose of giving your team a complete summary of findings as well as a performance improvement plan. (Clinical Chart Audit, Compliance Plan Review, Safety and Education Review, and Conditions of Participation [i.e. Care Plans, NOEs, Charting to the Decline, etc.])

    • Policies & Procedures – We help ensure compliance with CMS guidelines & quality patient care. Audit Tools/Forms (Admit, Chart, Recertification, GIP, Crisis Care, and Live Discharge.)

    • Resource Library - PERA’s extensive resource library is available to all partners. (Employee Education, Grief & Loss, Caregiver Resource & Education, Hospice Education, Disease Specific Education, Marketing to Referral Partners.)

    • Branding, Marketing Materials, & Website Analysis - We provide expert feedback on all social media, website, and other public-facing materials. Our analysis includes: (Creating benchmarks for easy tracked comparison with competitors. Designing eye-catching digital/print materials. Developing a Brand Identity Guide that helps with blogging, campaign strategy, Google planning, courting positive reviews, etc. )

Improved Care Bandwidth

    • PERA tracks referral prospects to ensure that no hospice-eligible patient is overlooked.

    • We offer our Connecting Appropriate Resources and Education (CARE) program to potential clients and the community.

    • We offer In-depth training on selling your hospice, and communicating the advantage of the Perfect Visit to potential clients & referral partners.

    • We use all relevant data to track potential sources of geographical market share growth for partners.

    • Payroll & Robust HRIS to Manage Payroll and Employee Records (Improved Efficiencies with HR Reports, Turnover, Benefits Review etc.)

    • Employee Management (Hiring/Firing, Audit Employee Records, Handbook Oversight Orientation & Onboarding, Safety – Safety Plan, Workman Compensation.)